Cancellation and Late Policy

Your appointment time is reserved just for you. To respect my time and other patients:

24+ hours' notice: No charge.

12–24 hours' notice: 50% of the service fee.

Less than 12 hours' notice: 100% of the service fee.

No-shows or 15+ minutes late: 100% of the service fee.

If you notify me that you’ll be late but arrive more than 15 minutes after your scheduled time, the appointment may be forfeited, and the full fee will apply.

I understand emergencies happen, and exceptions may apply. Please contact me as soon as possible if you need to adjust your appointment.

Booking & Payment Policy

New Patient Deposits: A $50 non-refundable deposit is required to secure your appointment. This deposit will be applied to your treatment cost at checkout. If you reschedule, the deposit will transfer to your new appointment date.

Same-Day Appointments: Limited availability; full payment is required at booking.

Payments: A credit card must be on file for contactless payments and to enforce the cancellation policy. Cards can be updated anytime through the Jane portal. Cash is not accepted. Full payment is due at the end of your session.

Outstanding Invoices: All invoices must be settled within 24 hours of your treatment. Failure to do so will result in the cancellation of future appointments.

Forms & Consents

All forms and consents must be completed and signed before the appointment time. The booking, records, payment, and email systems are HIPAA-certified. If you encounter issues please contact me. If absolutely necessary, you may arrive 20 minutes early to complete the forms electronically in the office. Note: there is no receptionist, and I may be with another patient during this time.

Insurance

I do not accept insurance at this time. However, a SuperBill can be provided upon request for insurance reimbursement (EIN: 93-1923091). HSA/FSA funds may be used for eligible services.

Gratuity

The full service price of treatments eliminates the need for tipping. While tips or gifts are appreciated, they are neither expected nor encouraged.

Gift Cards

Purchase gift cards through the Jane portal. Non-patients can buy gift cards for current or new patients. Gift cards expire 3 months from the purchase date.