How To Find The Office

My practice is by appointment only and located at 2500 West William Cannon Drive, Building 6, Suite 607. Look for the Edward Jones sign above the door (partially hidden by a large tree). Suite 607 is next to Skin Envy Austin, which has a more visible sign. Parking is available near the front entrance.

I share the building with other businesses and wellness practitioners. Please wait in the front entry area by the parking lot. Restrooms are down the hall to the left. To protect client privacy, please don’t knock or wait outside my office door.

If you arrive early, you’re welcome to text me or check in using the QR code at the front—I’ll come out to greet you. If you arrive right at your appointment time, feel free to come on back.

Insurance

I do not accept insurance. HSA/FSA funds may be used for eligible services. Upon request, a superbill can be provided for insurance reimbursement (EIN: 93-1923091). If you need a superbill, please email info@radiant-acupuncture.com with the details and dates you need. Superbills will not be provided after every treatment but they can be provided every 10 sessions or upon completion of a treatment plan, whichever comes first.

24 Hour Cancellation and Late Policy

Your appointment time is reserved just for you. To respect my time and other patients, a 24-hour cancellation policy applies:

24+ hours' notice: No charge (unless you are a new patient with a deposit, which is non-refundable).

Less than 24 hours' notice: 100% of the service fee.

No-shows or 15+ minutes late: 100% of the service fee.

If you notify me that you'll be late but arrive more than 15 minutes after your scheduled time, your appointment may be forfeited, and the full fee will apply. I understand that emergencies happen, and exceptions may be made at my discretion. Please contact me as soon as possible if you need to adjust your appointment.

I kindly ask that you respect my cancellation policy. Attempts to negotiate, pressure, or threaten negative reviews will not result in policy exceptions and may result in termination of our professional relationship. Thank you for your understanding.

Booking & Payment Policy

New Patient Deposits: A $60 non-refundable deposit is required to secure your first appointment. This deposit will be manually charged by me after you complete your booking. If you reschedule, the deposit will transfer to your new appointment date.

Same-Day Appointments: Limited availability; full payment is required at booking.

Payments: A credit card must be on file for contactless payments and to enforce the cancellation policy. Cards can be updated anytime through the Jane portal. Cash is not accepted unless you have exact change. Full payment is due at the end of your session.

Outstanding Invoices: All invoices must be settled within 24 hours of your treatment. Failure to do so will result in the cancellation of future appointments.

Forms & Consents

To ensure a focused and productive first session, please complete your intake forms at least 48 hours before your appointment. This allows me sufficient time to review your information in advance. The forms are detailed and require thoughtful responses, so please allow yourself enough time to complete them carefully. Avoid creating duplicate accounts, as this often causes confusion and delays. If you encounter any issues, please text me directly rather than starting a new account.

All intake paperwork is completed electronically and in advance—paper forms are not available in the office. If the forms are not submitted on time, your appointment may need to be rescheduled. In rare cases, if needed, you may arrive 20 minutes early to complete the forms online at the office. Please notify me ahead of time if this is your plan. Note: there is no receptionist, and I may be in session with another client during that time.

Gratuity

The full service price of treatments eliminates the need for tipping. While tips or gifts are appreciated, they are neither expected nor encouraged.

Gift Cards

Purchase gift cards through the Jane portal. Non-patients can buy gift cards for current or new patients. Gift cards expire 3 months from the purchase date.