How To Find The Office & Check-In Etiquette

My office is at 2500 W. William Cannon Dr., Building 6, Suite 607, Rooms A1-2, next to Skin Envy Austin. Parking is available near the front entrance. When you arrive, please wait in the main entry area by the orange chair. I’ll come get you when it’s time for your session. You can check in using the QR code or text me to let me know you’re here early. Restrooms are down the hall to the left. For privacy, please don’t walk toward the treatment rooms, knock on the doors, or wait in the beige seats outside rooms A1 or A2. Thank you for helping keep the space calm and private for everyone.

24 Hour Cancellation & Late Arrival Policy

Your appointment time is reserved just for you. Sessions start on time, and I run a tight schedule.

24+ hours’ notice: No charge (unless you are a new patient with a non-refundable deposit).

Less than 24 hours’ notice: 100% of the service fee.

No-shows or 10+ minutes late: 100% of the service fee.

If you expect to be late, please text or email me (no phone calls). Arriving more than 10 minutes late may result in a forfeited session, and late arrivals may also have a shortened treatment or skipped modalities. Exceptions are made at my discretion for emergencies. Repeated lateness (3 or more times) may result in referral to another provider whose schedule can better accommodate you.

Attempts to negotiate, pressure, or threaten negative reviews will not change this policy. Thank you for helping keep appointments running smoothly.

Insurance

I do not accept or bill insurance. Staying outside of insurance allows me to provide complete, individualized care without restrictions. Many patients use HSA/FSA funds successfully for eligible services. If you’d like to submit for out-of-network reimbursement, I can provide a super-bill with all the information your insurance will require, including my NPI number, ICD codes, and CPT codes—just email me with the dates you need. Please check your insurance plan for out-of-network acupuncture coverage, as benefits vary and reimbursement is often based on your plan’s “allowed amount,” which may be significantly lower than my session fees. Super-bills are issued periodically, typically every 10 sessions or at the end of a treatment plan.

Questions to ask your insurance: Do I have out-of-network coverage for acupuncture? What percentage of the visit is covered? Is there a limit to how many visits per year? Do I have an out-of-network deductible to meet? If so, how much has been met? What diagnoses are covered? How do I submit super-bills?

Payment Policy

New Patient Deposits: A $60 non-refundable deposit is required to reserve your first appointment. It will be manually charged after you book. If you reschedule, the deposit transfers to the new date.

Same-Day Appointments: Limited availability; full payment is due at booking.

Payments: A credit card is required on file for contactless payment and to uphold the cancellation policy. You can update your card anytime through the Jane portal. Cash is accepted only with exact change. Full payment is due at the end of each session.

Outstanding Invoices: Invoices must be paid within 24 hours. Unpaid invoices will result in cancellation of future appointments.

Intake Forms & Consents

To ensure a focused and productive first session, please complete your intake forms immediately after booking your appointment. This allows me sufficient time to review your information in advance. The forms are detailed and require thoughtful responses, so please allow yourself enough time to complete them carefully. Avoid creating duplicate accounts, as this often causes confusion and delays. If you encounter any issues, please text me directly rather than starting a new account. All intake paperwork is completed electronically and in advance. Paper forms are not available in the office. If the forms are not submitted on time, your appointment may need to be rescheduled.

Treatment Room Policy

To maintain a safe, private, and therapeutic environment, patients are seen alone in the treatment room. Children, infants, spouses, or other visitors are not permitted, as their presence can be distracting and interfere with care, unless prior approval has been granted for specific circumstances such as a translator or medical necessity. Children must have childcare arranged in advance and may not accompany the patient into the room or be left unattended in the waiting area or hallways.

Scheduling

Please manage your appointments through the Jane portal. Select the correct appointment type and duration, and book in advance—same-day changes or different treatments are not guaranteed. Because I see patients back-to-back, I’m usually unavailable for immediate scheduling after a session. Please cancel or reschedule at least 24 hours in advance to avoid a missed appointment fee. Same-day openings may be requested via text, but are not guaranteed.

Packages & Memberships

Discounted packages and memberships are available exclusively to established patients who have first completed an Initial Assessment appointment. Packages all require full payment upfront and have a specific expiration date. The membership options includes services at a preferred rate, with a specific auto-pay commitment. Please note that unused treatments do not roll over, accrue, or qualify for refunds, and all treatments are non-transferable. The 24-hour cancellation and no-show policy applies, so any missed appointments will be deducted from your package or membership. A brief agreement will be sent to confirm your acknowledgment of these policies.

Illness & COVID-19 Safety Policy

Acupuncture & Chinese herbs are great for illness prevention, boosting the immune system, speeding up recovery from colds, flus, and allergies. However, to help keep everyone safe, especially patients who are immunocompromised or at higher risk, I ask that if you have had a fever or flu-like symptoms in the past 24 hours, or if you have tested positive for COVID-19 within the past five days, please reschedule your in-person appointment. If you have just a cough, sore throat, or allergy symptoms, I ask that you just wear a mask during your visit just in case. Don’t worry if you don’t have one I provide masks in the office. Thank you for helping me maintain a safe and healthy environment for everyone.

Gratuity

The full service price of treatments eliminates the need for tipping. While tips or gifts are appreciated, they are neither expected nor encouraged.

Gift Cards

Purchase gift cards through the Jane portal. Non-patients can buy gift cards for current or new patients. Gift cards expire 3 months from the purchase date.