How To Find The Office

My practice is by appointment only and located at 2500 West William Cannon Drive, Building 6, Suite 607. Look for the Edward Jones sign above the door—it's partially hidden by a large tree. Suite 607 is next to Skin Envy Austin, which has a more visible sign that may help you spot the building more easily. You’re welcome to park in any available space near the front entrance.

I share the office space with other businesses and wellness practitioners. When you arrive, please take a seat in the front entry area. For the privacy of other patients, kindly avoid knocking on my office door or waiting directly outside it if you arrive early. Restrooms are available down the hallway to the left. If you're early, you can check in by scanning the QR code at the front to let me know you’ve arrived. I’ll come out to greet you shortly!

Insurance

I do not accept insurance. HSA/FSA funds may be used for eligible services. Upon request, a superbill can be provided for insurance reimbursement (EIN: 93-1923091). If you need a superbill, please email info@radiant-acupuncture.com with the details and dates you need. Superbills will not be provided after every treatment but they can be provided every 10 sessions or upon completion of a treatment plan, whichever comes first.

Cancellation and Late Policy

Your appointment time is reserved just for you. To respect my time and other patients, a 24-hour cancellation policy applies:

24+ hours' notice: No charge (unless you are a new patient with a deposit, which is non-refundable).

Less than 24 hours' notice: 100% of the service fee.

No-shows or 15+ minutes late: 100% of the service fee.

If you notify me that you'll be late but arrive more than 15 minutes after your scheduled time, your appointment may be forfeited, and the full fee will apply. I understand that emergencies happen, and exceptions may be made at my discretion. Please contact me as soon as possible if you need to adjust your appointment.

I kindly ask that you respect my cancellation policy. Attempts to negotiate, pressure, or threaten negative reviews will not result in policy exceptions and may result in termination of our professional relationship. Thank you for your understanding.

Booking & Payment Policy

New Patient Deposits: A $60 non-refundable deposit is required to secure your first appointment. This deposit will be applied to your first treatment cost at checkout. Please book only your initial assessment first—do not schedule follow-up visits at the same time, or the system will charge a deposit for each appointment. If you reschedule, the deposit will transfer to your new appointment date.

Same-Day Appointments: Limited availability; full payment is required at booking.

Payments: A credit card must be on file for contactless payments and to enforce the cancellation policy. Cards can be updated anytime through the Jane portal. Cash is not accepted. Full payment is due at the end of your session.

Outstanding Invoices: All invoices must be settled within 24 hours of your treatment. Failure to do so will result in the cancellation of future appointments.

Forms & Consents

All forms and consents must be completed and signed before the appointment time, ideally 48 hours before so that the first session can run smoothly. The booking, records, payment, and email systems are HIPAA-certified. If you encounter issues please contact me. If absolutely necessary, you may arrive 20 minutes early to complete the forms electronically in the office. Note: there is no receptionist, and I may be with another patient during this time.

Gratuity

The full service price of treatments eliminates the need for tipping. While tips or gifts are appreciated, they are neither expected nor encouraged.

Gift Cards

Purchase gift cards through the Jane portal. Non-patients can buy gift cards for current or new patients. Gift cards expire 3 months from the purchase date.